Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use our financial planning services.
Last Updated: March 15, 2025
Information We Collect
When you engage with arynorigirolo's financial planning services, we collect information that helps us provide personalized strategic advice and maintain regulatory compliance under Australian Privacy Principles.
Personal Information
- Contact details including name, email, phone number, and postal address
- Financial information such as income, expenses, assets, and liabilities
- Investment preferences and risk tolerance assessments
- Employment details and professional background
- Family circumstances relevant to financial planning
- Government identifiers when required by law (such as Tax File Number)
Technical Information
- Website usage data through cookies and analytics
- IP address and device information for security purposes
- Communication records including emails and meeting notes
- Document uploads and file sharing activity
How We Use Your Information
Your personal information enables us to deliver comprehensive financial planning services while meeting our professional and legal obligations.
| Purpose | Information Used |
|---|---|
| Financial advice and strategy development | All financial and personal information |
| Regulatory compliance and reporting | Identification and transaction records |
| Communication and service delivery | Contact details and preferences |
| Risk assessment and insurance recommendations | Health, lifestyle, and financial information |
| Website improvement and security | Technical usage data |
Information Sharing and Disclosure
We only share your information when necessary for service delivery or legal compliance. Your financial privacy is protected through strict access controls and confidentiality agreements.
Service Providers
We may share information with trusted partners who assist in delivering our services:
- Licensed financial product providers for investment and insurance applications
- Accounting professionals for tax-related advice
- Legal practitioners for estate planning services
- Technology providers for secure document storage and communication
Legal Requirements
We disclose information when required by Australian law, including:
- Australian Taxation Office reporting requirements
- AUSTRAC anti-money laundering obligations
- ASIC regulatory compliance
- Court orders or subpoenas
Data Security and Storage
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our systems meet industry standards for financial services data protection.
Security Measures
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for all system access
- Regular security audits and penetration testing
- Staff training on privacy and data handling procedures
- Physical security controls for office premises and equipment
Data Retention
We retain your information for as long as required by law and our professional obligations:
- Client files: 7 years after relationship ends (as required by ASIC)
- Financial advice records: 7 years from advice provision
- Identity verification documents: 7 years after verification
- Communication records: 5 years unless longer retention required
Your Privacy Rights
Under the Australian Privacy Act 2025, you have specific rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
Access and Correction
You can request access to your personal information or ask us to correct any inaccuracies. We'll respond within 30 days and provide information in a readable format. There's usually no charge for access requests unless they're unusually complex.
Data Portability
When technically feasible, we can provide your information in a structured format that allows you to transfer it to another financial advisor. This includes financial records, advice documents, and communication history.
Important: Some information cannot be deleted due to legal requirements, including records needed for tax compliance or regulatory obligations.
Cookies and Website Privacy
Our website uses cookies to improve your experience and provide secure access to our client portal. You can manage cookie preferences through your browser settings.
Cookie Types
- Essential cookies: Required for website functionality and security
- Analytics cookies: Help us understand website usage patterns
- Preference cookies: Remember your settings and login information
- Third-party cookies: Used for document sharing and appointment scheduling
International Data Transfers
Your information is primarily stored in Australia. When we use cloud services or software providers based overseas, we ensure appropriate safeguards are in place through contractual arrangements and security assessments.
Countries where your data may be processed include the United States (for cloud storage), Singapore (for backup services), and New Zealand (for compliance software). All transfers comply with Australian Privacy Principle 8.
Changes to This Policy
We review this privacy policy annually and update it when our practices change or new legal requirements emerge. Significant changes will be communicated directly to active clients via email at least 30 days before implementation.
You can always find the current version on our website with the last updated date clearly displayed. Continued use of our services after policy changes indicates acceptance of the updated terms.
Privacy Questions and Complaints
If you have questions about this privacy policy or wish to make a complaint about how we've handled your personal information, please contact us:
Address: 5 Eady St Glenorchy TAS 7010, Australia
Phone: +61249500840
Email: support@arynorigirolo.com
We'll acknowledge your complaint within 5 business days and provide a full response within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.